Does your software comes with warranty?

There is also a Warranty Period of 1 year for the proposed solution, which will commence immediately after the date of User Acceptance Test Sign-Off. The vendor also warrants that the components supplied and installed are in accordance with this proposal shall be free of any defects and malfunction for a period specified as per

What are Emergency Releases?

Emergency Release: When a software fault prevents the system from operating correctly, a fix (patch) is made available as an emergency release. Such action may also be necessary when certain enhancements are urgently needed in order to comply with external regulatory requirements. An emergency release has the following characteristics: It is supplied only to the

What are Major (Enhancement) Releases?

Major (Enhancement) Release: A major release represents significant functional and/or technical changes in the proposed systems. Unlike with a minor release, a customer is not required to upgrade to the next enhancement release. Planned by product management, major releases would involve some incremental cost for the customers when major new modules are added to the

What are Interim (Minor) Releases?

Interim (Minor) Release: When it becomes necessary to correct faults detected on a released version, fixes are made to the base version. This modified version is installed as a minor release, which by definition does not contain any functional enhancements. Minor releases are planned by the Principal and made available periodically. According to general policy,

What does your maintenance update cover?

In general, any maintenance updates will fix any bugs or malfunctions that you have come across that interferes with the general functions of the system.

What type of queries do you respond to?

We answer your questions in regards to: How to use the software. Technical questions and assistance. Set-up and configuration assistance. General questions regarding the software.

What will you do when I have reported a problem with your software?

We will do three things: Track and fix the reported faults Provide emergency update releases whenever appropriate Propagate the fix to other supported versions